Shipping & Returns

Shipments

The packages are usually sent by Seur in 24-72 hours (depending on the shipping area) after receipt of your payment.
Shipping costs include packaging, handling and shipping. They can contain a fixed and a variable part based on the price or the weight of your request.
All shipments are free except for shipments outside the Iberian Peninsula and the Balearic Islands.


WITHDRAWAL

"The customer" has a maximum period of 7 days to cancel their purchase from the date of receipt, period in which you must notify "the store" through e-mail ashop@annamora.es. A return of email will indicate the instructions to proceed with the return of the purchase. The postage will be borne by "the store" provided that the return is made through the same conduit (transport agency or courier) that delivers it. The product must be in perfect condition, as well as the labels and the original packaging.

Once received in our warehouse and check that everything is in correct conditions, we will proceed to change or return.


 The withdrawal and proper return of the order involves the return of the amount paid, which will be made by the same mechanism used for the payment of the order, and must be specified by "the customer" in the withdrawal and return documentation.


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